Policy Last Updated: 28 March 2025

Introduction

Advameen allows you to easily connect with skin, hair, and body professionals online for personalised advice. We take your privacy seriously, and we want to ensure you understand how your personal information is collected, used, and protected when using our platform.
When you use Advameen, we collect only the personal information necessary for facilitating a connection between you and your chosen Advisor for your consultation. This includes details like your name, email address, phone number, and any other information required to confirm and manage your appointment with your chosen Advisor. We do not use or share your personal information except as set out in this privacy statement.
We are committed to being transparent about how we handle your personal data. Please take a moment to read this privacy policy so you are informed about your rights and how we protect your data.

How Advameen Uses Your Personal Information

The personal information we collect is used for the following purposes:

1. To share your contact information (such as your name, email, and phone number) with the Advisor so they can contact you directly about your consultation.
2. To contact you regarding the details of your consultation, including booking confirmations, reminders, or any necessary follow-up.
3. To ensure we can effectively provide our platform services to you.

Your personal information will never be shared with third parties outside of Advameen, except where necessary for the purposes outlined in this policy, such as facilitating the booking process with Advisors.

How the Advisor Uses Your Personal Information

When you book a consultation with an Advisor through Advameen, your personal information will be shared with that Advisor so they can contact you directly regarding your consultation and provide the best service possible. However, Advameen does not access or store any personal or health data shared between you and the Advisor during your consultation.

The Advisor will act as an independent data controller with respect to your personal information and will be responsible for how they use it. This includes collecting additional information during your consultation, such as details related to your skin, hair, or body care needs. Advisors may also store this information for their own record-keeping purposes.

If you have any questions about how your Advisor handles your data, you are welcome to ask them for their privacy statement, which will provide details on how they store, use, and protect your personal information.

When you Book a Consultation

To use Advameen’s service, you will be required to provide your personal details through our online forms, which are linked to our calendar booking system. This allows you to book consultations directly with the Advisor of your choice. Your personal details are required to ensure we can process your consultation request and facilitate communication with your chosen Advisor. When you book a consultation, you are providing your information both to Advameen and to the Advisor whose services you wish to book.

The information required for a consultation booking includes your name, email address, phone number, and date of birth. Depending on the Advisor’s requirements, you may also be asked to provide further details. This could include completing a pre-consultation form, allowing the Advisor to gather additional information to better prepare for your consultation.

What Advameen Uses Your Personal Information For

Advameen collects and uses your personal information for the following purposes:

1. Confirming Your Consultation: We use your name, email address, phone number, and date of birth to confirm your consultation and ensure you are able to book a consultation through Advameen.
2. Communication: Your personal details are used to facilitate communication regarding your consultation, including reminders, booking confirmations, or follow-up information.
3. Providing Services: We use your personal information to ensure you have a smooth experience on Advameen and that the Advisor has the necessary information to provide the best consultation.
If you choose not to provide certain personal details, it may affect your ability to book a consultation through Advameen. However, you may still be able to book directly with an Advisor within our network.

Third-Party Services: Scheduling System

To manage bookings efficiently, we use a secure third-party scheduling system. When you book a consultation through Advameen, this system collects the necessary details such as your name, email address, phone number and date of birth to confirm your appointment. This ensures that your consultation is properly scheduled, and you receive relevant updates.

While Advameen facilitates the booking process, we do not control how this third-party service stores or manages your data. If you have concerns about how your information is handled by this service, please contact us for more details.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. The retention periods are as follows:

1. Basic booking details (name, contact information, consultation date and time) – Retained for up to 6 years for legal, tax, and operational purposes.
2. General communication and customer support records – Retained for up to 12 months after your last interaction with Advameen.
3. Health-related information – Advameen does not collect or store health-related or any additional personal data. Your Advisor is responsible for setting their own retention policy for any information collected during your consultation.

Once your data is no longer required, we will delete or anonymise it. If you would like your personal information removed sooner, please contact us directly.

Your Rights and Choices

You have the right to:

1. Access: You can request a copy of the personal data we hold about you.
2. Rectification: You can ask for corrections to any inaccurate or incomplete information we hold about you.
3. Deletion: You can request the deletion of your personal data, subject to certain conditions.
4. Objection: You can object to how we use your personal data in some situations, such as marketing communications.
5. Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

Cookies
 
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Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “last updated” date at the top of this page. Please review the privacy policy periodically to stay informed about how we are protecting your personal data.

How to Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise any of your rights, please contact us at [email protected].